SentinelOne Support is the customer service and technical assistance division of SentinelOne, a cybersecurity company specializing in endpoint protection. It offers a range of services including 24/7 technical support, incident response, and threat remediation. The support team assists with deployment, configuration, and troubleshooting of SentinelOne products, ensuring optimal performance and security. With a focus on rapid resolution and customer satisfaction, it helps organizations protect against cyber threats and maintain a secure IT environment.
Starting at
/ WORKSTATION / Year
1 Month contract
1 USER
24x7x365 Product Support SLA
Follow-the-Sun for Severity 1 & 2 Issues
Designated Technical Account Manager (TAM)
Technical Support by Phone, Web, and Email
In-product, Resource Center, Support Portal
Starting at
/ WORKSTATION / Year
1 Month contract
1 USER
Preemptive Notification on Severe Issues
24x7x365 Product Support SLA
Follow-the-Sun for Severity 1 & 2 Issues
24x7 Agent & Management Health Monitoring
Actionable Health Reports
Designated Technical Account Manager (TAM)
Technical Support by Phone, Web, and Email
In-product, Resource Center, Support Portal
Starting at
/ WORKSTATION / Year
1 Month contract
1 USER
Actionable Health Reports
Technical Support by Phone, Web, and Email
In-product, Resource Center, Support Portal
24x7 Agent & Management Health Monitoring
Preemptive Notification on Severe Issues
24x7x365 Product Support SLA
Follow-the-Sun for Severity 1 & 2 Issues
Designated Technical Account Manager (TAM)
Starting at
/ WORKSTATION / Year
1 Month contract
1 USER
Designated Technical Account Manager (TAM)
Technical Support by Phone, Web, and Email
24x7 Agent & Management Health Monitoring
Actionable Health Reports
Preemptive Notification on Severe Issues
24x7x365 Product Support SLA
Follow-the-Sun for Severity 1 & 2 Issues
In-product, Resource Center, Support Portal
Starting at
/ SERVER / Year
1 Month contract
1 USER
24x7x365 Product Support SLA
Follow-the-Sun for Severity 1 & 2 Issues
Designated Technical Account Manager (TAM)
Technical Support by Phone, Web, and Email
In-product, Resource Center, Support Portal
Starting at
/ SERVER / Year
1 Month contract
1 USER
24x7x365 Product Support SLA
Follow-the-Sun for Severity 1 & 2 Issues
Designated Technical Account Manager (TAM)
Technical Support by Phone, Web, and Email
In-product, Resource Center, Support Portal
Starting at
/ SERVER / Year
1 Month contract
1 USER
Preemptive Notification on Severe Issues
24x7x365 Product Support SLA
Follow-the-Sun for Severity 1 & 2 Issues
24x7 Agent & Management Health Monitoring
Actionable Health Reports
Designated Technical Account Manager (TAM)
Technical Support by Phone, Web, and Email
In-product, Resource Center, Support Portal
Starting at
/ WORKSTATION / Year
1 Month contract
1 USER
24x7x365 Product Support SLA
Follow-the-Sun for Severity 1 & 2 Issues
Designated Technical Account Manager (TAM)
Technical Support by Phone, Web, and Email
In-product, Resource Center, Support Portal
- Agent Errors & Performance<br /> - CPU Impact<br /> - Memory Impact<br /> - Process Crashes<br /> - Upgrade/Install Failures<br /> - Database Issues<br /> - Policy & Best Practice Alignment<br /> - Anomalies<br />
- Personalized proactive service<br /> - Deeper customer relationship<br /> - Quarterly ONEscore Health metrics<br /> - Consistent best practice application<br /> - Performance and feature optimization<br /> - Faster trouble ticket time to respond<br /> - Issue escalation & advocacy<br /> - Upgrade-related risk reduction<br />