Zendesk AI Agents Essential allows you to start automating in minutes with generative replies powered by the latest AI technology. The Essential level is designed for quick, self-service adoption. With it, you create generative AI agents that harness knowledge-based self service. A successful resolution of a customer issue without the need for live-agent intervention is achieved either through a conversation bot or an autoreply. This new metric serves as the basis for calculating AI agent usage, allowing businesses to understand how effectively their AI tools are resolving customer inquiries. Automated resolution usage is calculated per conversation, not per end user.
