Zendesk Explore Professional Custom
Starting at
USD14.4
/ USER / Month
12 Month contract
Custom Reporting
Prebuilt Dashboards
Real-Time Data Analysis
Collaboration and Sharing
Zendesk for Service
How It Works
Zendesk offers customer service software that works right out of the box. Our platform is fully customizable and scalable, seamlessly connecting to the rest of your business. Whether you're integrating it into existing workflows or implementing new strategies, our software is designed to empower your teams and meet your customers' needs. Our service solution enables you to personalize customer experiences, fostering loyalty and driving revenue. With the ability to customize and optimize every aspect of your support operation, Zendesk grows alongside your business, even as it becomes more complex.
Pricing
Support Professional
Starting at
USD69
/ USER / Month
12 Month contract
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Service Level Agreements (SLAs)
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Advanced Reporting and Analytics
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Collaboration Tools
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Ticket Management
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Customizable Agent Workspace
Support Team
Starting at
USD25
/ USER / Month
12 Month contract
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Automation
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Ticketing System
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Multi-Channel Support
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Collaboration Tools
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Reporting and Analytics
Support Essential
Starting at
USD11
/ USER / Month
12 Month contract
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Up to 25 seats
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24/7 prioritized support
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99.9% product uptime SLAs
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30/60 min SLOs for critical issues
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1:1 expert help consultations
Chat Enterprise
Starting at
USD93
/ UNIT / Month
12 Month contract
Items
1 USER
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Unified Messaging
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Advanced Reporting
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Skills-Based Routing
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AI-Powered Tools
Chat Professional
Starting at
USD46
/ UNIT / Month
12 Month contract
Items
1 USER
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Visitor Tracking
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Multi-Channel Support
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Automated Responses
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Reporting and Analytics
Chat Team
Starting at
USD23
/ UNIT / Month
12 Month contract
Items
1 USER
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Chat Routing
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Live Chat
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Chat Monitoring
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Reporting
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Integration with Zendesk Support
Guide Enterprise
Starting at
USD46
/ UNIT / Month
12 Month contract
Items
1 USER
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Advanced Knowledge Management
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Customization Options
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Reporting and Analytics
Talk Enterprise
Starting at
USD140
/ UNIT / Month
12 Month contract
Items
1 USER
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Automatic Ticket Creation
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Call Recording and Voicemail Transcription
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Interactive Voice Response (IVR)
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Queue Management
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Advanced Routing Options
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Real-Time Reporting and Analytics
Talk Professional
Starting at
USD77
/ UNIT / Month
12 Month contract
Items
1 USER
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Call Routing
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Interactive Voice Response (IVR)
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Call Recording and Transcription
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Call Monitoring and Barging
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Call Blocking
Talk Team
Starting at
USD30
/ UNIT / Month
12 Month contract
Items
1 USER
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Basic Call Management
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Automatic Ticket Creation
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Call Dashboard
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Agent Activity Tracking
Talk Partner
Starting at
USD15
/ USER / Month
12 Month contract
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Call Management
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Automatic Ticket Creation
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Pre-Built Integrations
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Unified Workspace
Suite Enterprise Plus
Starting at
USD2,988
/ USER / Year
1 Month contract
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Optimize support and fine-tune change management with our most robust sandbox
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Scale your business with our highest API rate limits
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Protect your operations with enhanced disaster recovery
Suite Enterprise
Starting at
USD219
/ USER / Month
12 Month contract
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Ticketing system
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Email, chat, voice, social messaging and more
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Help centre
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Standard bots
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Prebuilt analytics dashboards
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1,000+ apps and integrations
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Pre-defined responses (macros)
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Customized business rules (triggers and automations)
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Online support from the Zendesk team
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Digital onboarding and adoption resources
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Multiple ticket forms
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Light Agents
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Service level agreements (SLA)
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Customer satisfaction ratings (CSAT)
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Multilingual support and content
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Self-service customer portal
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Business hours
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Customized and live analytics
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Side conversations
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Skills-based routing
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Integrated community forums
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Data location options
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HIPAA compliance
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Access to Sunshine Conversations
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Eligible for Advanced AI add-on
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Sandbox
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AI-powered Content Cues
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Content blocks
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Customized agent roles
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Contextual workspaces
Suite Professional
Starting at
USD149
/ USER / Month
12 Month contract
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Ticketing system
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Email, chat, voice, social messaging and more
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Help centre
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Standard bots
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Prebuilt analytics dashboards
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1,000+ apps and integrations
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Pre-defined responses (macros)
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Customized business rules (triggers and automations)
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Online support from the Zendesk team
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Digital onboarding and adoption resources
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Multiple ticket forms
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Light Agents
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Service level agreements (SLA)
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Customer satisfaction ratings (CSAT)
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Multilingual support and content
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Self-service customer portal
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Business hours
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Customized and live analytics
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Side conversations
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Skills-based routing
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Integrated community forums
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Data location options
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HIPAA compliance
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Access to Sunshine Conversations
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Eligible for Advanced AI add-on
Suite Team
Starting at
USD69
/ USER / Month
12 Month contract
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Help centre
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Ticketing system
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Email, chat, voice, social messaging and more
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Standard bots
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Prebuilt analytics dashboards
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1,000+ apps and integrations
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Pre-defined responses (macros)
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Customized business rules (triggers and automations)
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Online support from the Zendesk team
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Digital onboarding and adoption resources
Guide Professional
Starting at
USD24
/ UNIT / Month
12 Month contract
Items
1 USER
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Knowledge Base Creation
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Rich Content Editing
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Customization Options
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AI-Powered Suggestions
Explore Enterprise
Starting at
USD46
/ USER / Month
12 Month contract
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Custom Reporting
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Real-Time Data Analysis
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Collaboration and Sharing
Cloud Strategic Services
Starting at
USD600
Items
1 USER
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Consultative Approach
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Implementation Support
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Training and Enablement
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Performance Optimization
Telephony Credits
Starting at
USD0.12
/ MINUTE
Items
1 USER
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Manage telephony costs associated with Zendesk Talk
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Effectively control spending
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Benefit from comprehensive voice support capabilities
Explore Professional
Starting at
USD15
/ USER / Month
12 Month contract
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Custom Reporting
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Prebuilt Dashboards
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Real-Time Data Analysis
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Collaboration and Sharing
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Integration with Zendesk Suite
Suite Growth
Starting at
USD115
/ USER / Month
12 Month contract
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Ticketing system
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Email, chat, voice, social messaging and more
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Help centre
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Standard bots
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Prebuilt analytics dashboards
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1,000+ apps and integrations
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Pre-defined responses (macros)
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Customized business rules (triggers and automations)
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Online support from the Zendesk team
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Digital onboarding and adoption resources
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Multiple ticket forms
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Light Agents
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Service level agreements (SLA)
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Customer satisfaction ratings (CSAT)
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Multilingual support and content
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Self-service customer portal
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Business hours
Most Popular
ZenDesk Collaboration
Starting at
USD30
/ USER / 6 months
1 Month contract
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Light Agents
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Side Conversations
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Automated Ticket Sharing
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Internal Notes
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Real-Time Collaboration
Features
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Scale your service offering
You need a support solution that scales as you do. Zendesk is built to absorb new teams, divisions and global bases. Our security measures keep everyone safe, regardless of size.
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Stay flexible through change
You cannot afford to get stuck with software that stays the same. With Zendesk, implement new solutions quickly and add features as you go, all while controlling your total cost.
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Create meaningful connections
Customers come to you expecting answers. Meet them where they are, across any channel and then personalize the conversation around their exact needs.