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Zendesk Tymeshift

How It Works

With Zendesk AI-powered workforce management, forecasting, scheduling agents, and tracking performance are a breeze. Tymeshift is a full-stack WFM solution that gives you real-time agent activity, better insights, easier scheduling and optimized staffing. We are made exclusively for Zendesk and are proud to be a Zendesk premier partner. It’s made by people who care about customer support for the people who support your customers. And it’s made exclusively for support teams on Zendesk.

Pricing

Most Popular

Tymeshift Professional

Starting at

USD18

/ UNIT / Month

Tymeshift Enterprise

Starting at

USD35

/ UNIT / Month

Features

Improve productivity

Performance reporting and real-time activity tracking show how agents spend their time, so you can lead a more efficient team.

Manage costs

AI-powered forecasting shows you exactly how many agents you’ll need, which reduces overtime and scheduling gaps.

Protect your time

With auto schedule, personalize each team member’s shift, saving time for both managers and agents.

Empower agents

Agents can view every task in advance, and they get in-depth insights into their work. Clarity cements team loyalty.

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