Zendesk WEM/WFM and QA

How It Works

Zendesk WEM/WFM and QA is a set of tools designed to optimize support operations, increase service efficiency, boost performance, and improve the agent experience, saving the whole organization time and money. This suite represents a significant advancement in workforce management and quality assurance for customer service teams. By leveraging AI technologies for predictive analytics and automated quality checks, organizations can optimize both agent performance and customer satisfaction effectively.

Pricing

Most Popular

Zendesk WFM

Starting at

USD35

/ UNIT / Month

Items

1 USER

Track agent activity in real time
AI-powered staffing forecast
Automatic agent scheduling
Use analytics to plan and customize
Offer agents more visibility

Zendesk QA

Starting at

USD45

/ UNIT / Month

Items

1 USER

Offer coaching to all agents
View performance trends
AI reviews 100% of conversations
Spotlight what needs help

Zendesk WEM

Starting at

USD65

/ UNIT / Month

Items

1 USER

Enhances customer experience
Refines compliance
Increases employee engagement and retention
Improves support quality
Boosts team productivity and operational efficiency
Improves agent onboarding

Features

Inspire productivity

With automatic forecasting, scheduling, and monitoring, you can run your team with precision. Cut down on inefficiencies—saving the whole organization time and money.

Get intel, effortlessly

From schedule adherence to resolution time, Zendesk sends you insights that show exactly how your team performs. Use the findings to stop service problems before they start.

Ensure superior CX

We ensure that every conversation is top-tier. We evaluate 100% of interactions, including AI agents, and automatically highlight areas for coaching because transparency builds trust.

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