Previous
Zoom Logo

Zoom Contact Center

How It Works

Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. We help customer service centers and help desks deliver prompt, accurate, and highly personalized responses to their customers over a variety of touchpoints, including voice, web chat, text, and of course video—every time, the first time. Intelligent routing and virtual agents reduce call load, improve agent productivity, and guide your customers to faster resolution 24/7.

Pricing

AI Expert Assist

Starting at

USD40

/ LICENSE / Month

12 Month contract

Zoom Contact Center Prepay Monthly Usage

Starting at

USD100

/ USAGE_FEE / Month

12 Month contract

Zoom Contact Center Concurrent Package Monthly Usage - overage fee

Starting at

USD138

/ USAGE_FEE / Month

12 Month contract

Zoom Global Phone Number Pay As You Go Monthly Usage

Free

/ USAGE_FEE

12 Month contract

Zoom Global Phone Number Pay As You Go Monthly Usage - overage fee

Free

/ USAGE_FEE

12 Month contract

Zoom Contact Center Pay as you Go

Free

/ USAGE_FEE

12 Month contract

Zoom Contact Center Essentials

Starting at

USD69

/ AGENT / Month

12 Month contract

Zoom Contact Center Premium

Starting at

USD99

/ AGENT / Month

12 Month contract

Zoom Contact Center Elite

Starting at

USD149

/ AGENT / Month

12 Month contract

Zoom Contact Center Concurrent Package Monthly PrePay Usage

Starting at

USD138

/ LICENSE / Month

12 Month contract

Zoom Quality Management

Starting at

USD30

/ LICENSE / Month

12 Month contract

Features

Intelligent self-service and routing

Provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.

One experience for unified communications and contact center

Easily reach back-office experts while engaging with customers.

Video optimized high-touch engagements

Built-in video helps you solve issues faster with screen share, file share and chat.

Gallery